Velcro strap is too bulky
"I was sent the Blinkjoy moist heat eye compress instead of the Bruder Moist Heat Eye Compress. I contacted the company and was told to try it and to return it if unhappy, for exchange. The Blinkjoy is too bulky and hard to keep on my eyes without attaching the velcro tie compared to the Bruder. When I am lying down, the velcro strap is too bulky when my head is on a pillow, making it uncomfortable. The Bruder eye compress can be used without putting the strap behind your head when lying down, and it sits on the eyes properly. It is too much trouble to return it. I will probably not buy from eyedrop shop again, as returning items is too complicated."
