Shipping policy
Shipping Policy
We’re committed to getting your Eye Drop Shop order packed carefully and on its way as quickly as possible. The following policy applies to orders placed through EyeDropShop.ca.
Order Processing
Orders are typically processed within 1–2 business days. Orders are processed and shipped Monday through Friday, excluding federal holidays.
Processing time refers to the time required to prepare your order for shipment and does not include the carrier’s delivery time.
Shipping Within Canada
Eye Drop Shop offers $10 flat-rate standard shipping across Canada.
Free standard ground shipping is available on Canadian orders over $99 CAD before taxes.
The following conditions apply to the free-shipping offer:
- The order subtotal must be over $99 CAD before taxes.
- The delivery method is standard ground shipping.
- The offer is valid in all Canadian provinces.
- The free-shipping offer cannot be combined with another promotional code.
Delivery Times
Delivery times vary depending on the destination and shipping carrier. The carrier’s delivery time begins after your order has been processed and shipped.
Carrier delays may occasionally occur because of weather, holidays, high shipping volumes, or other circumstances outside our control.
Order Changes Before Shipping
If you selected the wrong product or quantity, please contact our Customer Happiness team as soon as possible. If the order has not yet shipped, we’ll do our best to make the requested correction.
Once an order has been shipped, we may be unable to change or cancel it.
Incorrect Items
If you received the wrong product, please contact us and include a photograph of what you received. We’ll send the correct item and provide a prepaid return label for the incorrect product.
Damaged Orders
If an item arrives damaged, please email us with a photograph of the damage within 30 days of delivery. We’ll provide a replacement at no additional cost.
Returns and Shipping Charges
Unopened and unused products may be returned within 30 days of purchase. All returns must be requested and approved before products are sent back.
- Return shipping fees may apply.
- Products must remain unopened, unused, and in their original packaging and condition.
- Products purchased from another retailer cannot be returned to Eye Drop Shop.
- Approved refunds are issued to the original payment method unless otherwise specified.
- Original shipping charges, if applied at checkout, are non-refundable.
Please review our Returns and Refund Policy for complete return eligibility and instructions.
Questions About Your Order?
Our Customer Happiness team is happy to help with shipping questions, order changes, damaged products, or incorrect items.
